Privacy Policy

PRIVACY POLICY

Identity and Contact Details

Fircroft Oilfield Services is an oilfield services and consultancy provider and is the data controller for the purpose of the General Data Protection Regulation 2016/679 and country specific data protection laws.

The Head office is based at 1155 Dairy Ashford, Suite 750, Houston, TX 77079

Tel: + 1 713 235 8100

Data Protection Representative Contact Details

The Data Protection Representative at Fircroft is can be contacted by sending an email to: dataprotectionoffice@fircroft.com

Definitions

“Personal Data” shall mean any information relating to an identified or identifiable natural person (‘Data Subject’); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to other factors or reference points.

What Information Fircroft Oilfield Services Collects

Fircroft Oilfield Services collect Personal Data from:

• Candidates who apply to work for Fircroft internally

• Employees

• Clients

• Suppliers

We may also ask you to complete surveys that we use for research or customer service purposes, although you do not have to respond to them.

Purpose of Processing

Personal Data provided may be stored on Fircroft Oilfield Service’s databases in order to perform services more efficiently and maintain Fircroft Oilfield Service’s records.

We will not collect any personal data from you that is unnecessary or irrelevant.

Legitimate Interests

Fircroft Oilfield Services may record client data, which includes contact details of client representatives, such as email addresses and phone numbers, to facilitate the delivery of Fircroft Oilefield Service’s services.

For reference and information purposes, correspondence received from telephone conversations or emails are stored in our systems, in case it is needed to refer back to at a subsequent date.

IP addresses and cookies

Fircroft may collect information about your computer, including where your IP address is available from, operating system and browser type, for system administration.  This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service.

There are different types of cookies. The ones used by Fircroft Oilfield Services are:

• Performance Cookies: these collect information about how visitors use our website, for example which pages are visited most. These cookies do not collect information that identifies visitors to our website.

• Functionality Cookies: these cookies allow our website to remember choices you make and changes you have made to things that you can customize such as personal features. These cookies may also be used to provide services you have asked for. The information these cookies collect is anonymised and they cannot track your browsing activity on other websites.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to Fircroft’s website (www.fircroftoilfieldservices.com) (“Site”).

Our Clients

The type of personal information that we typically collect and hold about clients is information that is reasonably necessary to help us manage the presentation and delivery of our services. This may include contact information, including names, titles, email addresses, business addresses, and telephone and fax numbers.

Who Fircroft Oilfield Services share your personal data with

As part of our global operations, circumstances may arise where we share your personal data with other entities within the Fircroft Group. Offices are located globally which include United Kingdom, America, Canada, West Indies, Middle East, Central Asia, South East Asia, Australia and Africa.

We may also be required to share your personal data with third party service providers for the provision of insurance, facilitation of salary payments, visa agents and embassies, clients, background checking and screening agents, tax authorities, travel agencies, recruitment management software, administration support services for facilitating communications, surveys and CV processing.

We take reasonable steps to ensure that the terms of service with our third party service providers recognise that we are bound by obligations to protect the privacy of your personal information.

Any Personal Data provided to us may be stored on our database and/or systems and transferred between any of the locations in which we operate, including those countries outside of the European Economic Area (“EEA). Countries outside of the EEA may not have data protection laws which are as stringent as those countries which form part of the EEA, however Fircroft Group has processes in place to ensure your information and privacy are protected when information is transferred to other countries.

International Data Transfers

For regulatory, statutory or contractual purposes, we may be required to share your personal data with other Fircroft entities, third parties or clients outside the European Economic Area.

Please note that the overseas offices of the Fircroft Group may not be subject to privacy regimes that are equivalent to the privacy regime in Europe. However, the Fircroft Group entities are required to treat your personal information with confidentiality and to only use and disclose your personal information for purposes that are set out in this Privacy Policy.

Typical safeguards deployed to protect your personal data during international transfers consist of:

  • Third party data processing agreements
  • Inter-company data processing agreements
  • Encryption of sensitive and confidential data
  • Password protected folders
  • Strict access controls
  • Defined retention periods
  • Secure email transfers
  • Retention

The personal data which Fircroft Oilfield Services collect is only retained for as long as it is needed. The criteria we use to determine the period can vary for each type of data, which depends on statutory or contractual obligations. Following expiry of this designated period, your personal data will be securely deleted.

Data Subject Rights

Fircroft Oilfield Services are committed to facilitating your rights, where you are fully entitled to the following:

• Obtain or gain access to the personal data we hold about you on our records

• The rectification of your personal data which you believe is inaccurate

• The restriction of processing your personal data

• Object to processing of personal data, where processing is based on legitimate interests (unless Fircroft Oilfield Services have compelling legitimate grounds for the processing) public interests and direct marketing purposes.

• Have your data erased from our records

• Have your data ported in electronic, machine readable format from Fircroft to yourself or another organisation

Please do not hesitate to contact our Data Protection Representative for assistance and we shall take action on a request without undue delay and in any event within one month of receipt. That period may be extended by two further months where necessary, taking into account the complexity and number of the requests.

Right to Withdraw Consent

We may request your consent for processing your personal data of a sensitive nature, which relate to racial or ethnic origin, biometric data or data concerning health. If your consent is given, you have the right to withdraw it at any time.

The Right to Lodge a Complaint

In the event you are not satisfied with our response or believe we are processing your Personal Data not in accordance with the law you can raise a complaint to the Information Commissioner’s Office (ICO) in addition to maintaining the right to complain to a supervisory authority.

Further Processing

Fircroft Oilfield Services will always endeavour to explain what personal data we require from you and the reasons it is requested. Should it be determined at a later date that we need to process your data for an additional purpose which you are not aware of at point of collection, we will ensure you are fully informed of our intentions and your rights as explained above will be fully applicable.